Refund policy

1. Overview

At Old School Threads we take pride in the quality of every item we sell. If something is not right with your order, we are here to help. Please read this policy carefully before making a purchase.

Contact details:  Email: info.oldschoolthreads@gmail.com 

2. Your Rights Under the Consumer Protection Act

In accordance with the Consumer Protection Act 68 of 2008 (CPA), you have the right to return goods that are:

  • Defective — faulty, broken, or not working as intended.
  • Not fit for purpose — the item does not perform the function it is reasonably expected to perform.
  • Not of good quality — the item falls below acceptable quality standards.
  • Hazardous — the item poses a safety risk.

Where any of the above apply, you are entitled to a repair, replacement, or full refund at your election, within the timeframes set out below.

3. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • Returned within 7 days of delivery for defective or incorrect items.
  • Within 30 days for items covered under the CPA defect provision.
  • Unworn, unwashed, and in original condition with all tags still attached.
  • Accompanied by proof of purchase (order confirmation email or receipt).
  • In its original packaging where possible.

Items That Cannot Be Returned

The following items are not eligible for return or exchange unless they arrive damaged or defective:

  • Custom or personalised items (screen-printed or embroidered to order).
  • Items that have been worn, washed, or altered.
  • Items returned without proof of purchase.
  • Sale or clearance items marked as final sale.
  • Items damaged due to misuse, negligence, or improper care.

4. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact us at info.oldschoolthreads@gmail.com  within the applicable return period.
  2. Include your order number, the item(s) you wish to return, and the reason for the return.
  3. Wait for approval — we will respond within 2–3 business days with return instructions.
  4. Package your item securely and send it to us at the address below.
  5. Share your tracking number with us once the item has been shipped.

 

5. Return Shipping Costs

Reason for Return Who Covers Shipping?
Defective, damaged, or incorrect item Old School Threads covers return shipping
Change of mind (eligible items only) Customer covers return shipping
Wrong size ordered Customer covers return shipping

We recommend using a trackable shipping method. Old School Threads is not responsible for items lost in transit during a return.

6. Exchanges

We offer exchanges for the following reasons:

  • Wrong size — if the item does not fit, we will exchange it for the correct size subject to stock availability.
  • Incorrect item received — if we sent you the wrong item, we will arrange an exchange or refund at no cost to you.

To request an exchange, contact us at info.oldschoolthreads@gmail.com with your order number and details of the exchange required. Exchanges are processed once the original item has been received and inspected.

7. Refunds

Once your returned item is received and inspected, we will notify you of the outcome within 3–5 business days.

  • Approved refunds will be processed to your original payment method within 7–10 business days of approval.
  • Partial refunds may be issued where items show signs of use or are not returned in original condition.
  • Declined returns will be communicated to you with a reason, and the item will be returned to you.

Please note that original shipping fees are non-refundable unless the return is due to our error (wrong or defective item).

Refund Processing Times by Payment Method

Payment Method Estimated Refund Time
Credit / Debit Card 7 – 10 business days
EFT / Bank Transfer 5 – 7 business days
Other payment methods As per provider timelines

If you have not received your refund within the stated timeframe, please first check with your bank, then contact us at info.oldschoolthreads@gmail.com.

8. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with:

  • Your order number.
  • A clear photograph of the item and the packaging.
  • A brief description of the issue.

We will prioritise resolution for damaged or incorrect orders and arrange a replacement or full refund as quickly as possible.

9. Order Cancellations

  • Orders may be cancelled within 24 hours of placement, provided the order has not yet been dispatched.
  • To cancel an order, contact us immediately at info.oldschoolthreads@gmail.com 
  • Once an order has been dispatched, it cannot be cancelled and must follow the standard return process.
  • Custom or made-to-order items cannot be cancelled once production has begun.

10. Late or Missing Refunds

If you have not received a refund after the stated processing time:

  1. Check your bank account or card statement again.
  2. Contact your bank or card provider — processing times can vary.
  3. If you have done both and still have not received your refund, contact us at info.oldschoolthreads@gmail.com.

11. Contact Us

If you have any questions about our Return & Refund Policy, please get in touch:

Old School Threads Email: info.oldschoolthreads@gmail.com 

We aim to respond to all queries within 2–3 business days.

This Return & Refund Policy is governed by the Consumer Protection Act 68 of 2008 and the laws of the Republic of South Africa.